Shipping policy

Last updated: 19 September 2026

Where we ship

We ship to the countries listed at checkout. If your country isn't listed, email us at info@evencase.it.

Timing

Step	Estimated time
Order preparation (standard items)	1–2 business days
Delivery in Italy	2–4 business days from dispatch
Delivery to other EU countries	4–7 business days from dispatch
Personalized items	Production starts once the proof is approved; we'll tell you the timing together with the proof

Business days are Monday to Friday, excluding public holidays. Times may be longer during peak periods. In any case, delivery takes place within 30 days of order confirmation, as set out in our Terms and Conditions.

Costs

Shipping costs depend on the destination country and the service chosen, and are always shown at checkout before payment. All prices include VAT.

Tracking

All orders ship by tracked express courier. When your parcel leaves, you'll receive an email with the tracking number and a link to follow it.

On delivery

Check that the packaging is intact. If it's damaged, accept the parcel with a specific note on the courier's delivery document (for example "parcel damaged") and email us within 14 days with a few photos: we'll open the claim with the courier. The 24-month legal guarantee of conformity always applies.

Shipping outside the European Union

For destinations outside the EU, duties, import taxes and customs fees may be charged by the authorities of the destination country. Where they are not already shown and collected at checkout, they are paid by the recipient.

Late, lost or returned parcels

If tracking hasn't updated for 7 business days, or the parcel shows as delivered but you haven't received it, contact us: we'll open a claim with the courier and, once it's closed, we'll reship or refund. Parcels returned to us because of an incomplete or incorrect address may be reshipped at your expense.

Returns

For returns and refunds, see our Return and Refund Policy.